Kingfisher Airlines wins Skytrax award for service excellence

Low-budget offer comes on top of one lakh Rs 999 tickets

BY A CORRESPONDENT
February 22, 2006

Kingfisher Airlines has won the Skytrax award for 'Service Excellence for a New Airline'. The airline said that the award is a recognition of outstanding Quality Excellence for product and customer service delivery in the aviation industry.

Said Peter Miller, Skytrax marketing director: "The Skytrax awards honour airlines where we quantify that quality of product and service levels are at their best - and are consistent. These independent Awards honour outstanding Product and Service Excellence for across the air travel experience. These awards are based on 'real' Quality standards - in other words, the actual quality of product and service being delivered, every hour of every day, to an airline's customers. It is this level of Quality consistency which is our primary objective in the Awards programme."

Said Dr Vijay Mallya, chairman of Kingfisher Airlines: "It is gratifying to see that our unrelenting efforts to re-define quality standards in Indian aviation have been recognized. This award means a lot to us because it expresses the opinion of travelers across the board and because Skytrax surveys are so highly-regarded within the travel industry. This survey is not just a vote about the product facilities offered, but combines customers’ very clear perceptions about our service standards”. Last year, the Centre for Asia Pacific Aviation had commended Kingfisher Airlines with the title of “Best New Airline of the Year 2005” in the Asia Pacific and Middle East region.

The UB-group owned Kingfisher Airlines was launched in 2005, and operates 70 daily flights. This week, it places an order for 15 ATR 72-500 aircraft for $270 million.